Refund Policy – VinIndex

Thank you for choosing VinIndex for your vehicle inspection and VIN report needs. Please read our refund policy carefully before making a purchase.

Digital Product Nature:

All reports generated by VinIndex are digital products delivered instantly after purchase. Due to the nature of our service:

• All sales are final and non-refundable.

• No refunds will be issued for reasons including, but not limited to:

  • Incorrect VIN entry by the customer.

  • Reports that do not meet customer expectations.

  • Missing or limited data in the report.

  • Change of mind after purchase.

Customer Responsibility:

Customers are responsible for:

• Entering the correct VIN before completing their purchase.

• Understanding that VIN reports are compiled from multiple databases, and data availability may vary based on the vehicle’s history records.

Please double-check the VIN before submitting your order.

Exceptions – Limited Review Cases:

In rare cases, we may review your concern if:

• You have experienced a duplicate transaction.

• There is a technical/system error resulting in non-delivery of the report.

For such cases:

• Please contact us at admin@vinindex.com within 24 hours of your purchase.

• Provide details including your transaction ID, the VIN entered, and a description of the issue.

Our team will investigate and determine eligibility for a refund or report regeneration at our sole discretion.

Contact Us:

For questions or assistance:
📧 admin@vinindex.com